Fix it fast.

Install the app

1. iPhone: open the App Store, search Road Rescue Network, tap Get.
2. Android: open the Play Store, search Road Rescue Network, tap Install.
3. Open the app once it installs — you'll see Sign in / Sign up.

Sign up

1. Tap Sign up. Pick whether you're a customer (need help on the road) or a rescuer (provide service).
2. Enter your email, phone, and a password. We send a 6-digit verification code by SMS.
3. Enter the code, finish your profile, and you're in.
4. Rescuer? You'll also enter your business info, vehicle, and insurance — that gets verified before you can accept jobs.

Permissions on first launch

1. We ask for two permissions when you first sign in: notifications and location.
2. Allow both. Notifications carry job offers and ETA updates. Location places you on the map and dispatches you to nearby jobs.
3. If you tap 'Don't Allow' by accident, follow the steps in the Notifications and Location sections below to re-enable them.

I forgot my password

1. Open the app and tap Sign in.
2. Tap 'Forgot password?' below the password field.
3. Enter the email on your account — we send a reset link to that address.
4. Open the email on the same device and tap the link to set a new password.

No email after 5 minutes? Check spam, then email [email protected] from the address on your account.

Verification code didn't arrive

1. Tap 'Resend code' — most disappear after a 30–60 second carrier delay.
2. Confirm your phone number is correct. International formats need the + and country code.
3. Try email-based sign-in instead — tap 'Sign in with email' on the verification screen.

Still nothing after two tries? Some carriers block short-code SMS — email [email protected] and we'll switch you to email-based sign-in.

I'm locked out

1. Too many wrong attempts triggers a 30-minute lockout. Wait it out, or use the password-reset flow above.
2. If you've changed your phone number AND email and can't get into either, email [email protected] from any address — we'll verify your identity manually.

I'm not getting push alerts for jobs

1. iPhone: Settings → Notifications → Road Rescue Network → enable Allow Notifications, plus Sounds and Banners.
2. Android: Settings → Apps → Road Rescue Network → Notifications → enable everything.
3. Inside the app: Profile → Notifications → confirm Job alerts and Status updates are on.
4. Restart the app once you flip the switches so the device re-registers your push token.

If alerts still don't arrive, sign out and back in — that re-issues your push token. Persistent? Email [email protected] with your device model.

Notifications are silent

1. iPhone: check Settings → Focus / Do Not Disturb. Job alerts respect Focus modes — add Road Rescue Network as an allowed app.
2. Android: check Settings → Sound → Do Not Disturb → Apps → Road Rescue Network → Allow override.
3. Inside the app: Profile → Notifications → Sound — pick a tone that's loud enough to hear.

Too many notifications

1. Inside the app: Profile → Notifications.
2. Turn off the categories you don't need. Job alerts and status updates we recommend leaving on — those carry critical info during active jobs.

The app says my location is off

1. iPhone: Settings → Privacy & Security → Location Services → Road Rescue Network → set to 'Always'.
2. Android: Settings → Apps → Road Rescue Network → Permissions → Location → set to 'Allow all the time'.
3. Make sure Location Services is on at the device level, not just the app.
4. On the road, real-time tracking needs Always-on so the customer sees your live ETA — When-In-Use will pause when you lock your screen.

If your dot isn't moving on the dispatch board, restart your phone — Location Services occasionally stalls and only a reboot resets it.

My location is wrong on the map

1. Wait 10–20 seconds — GPS takes a moment to refine after you open the app indoors or in a parking garage.
2. Step outside if you can. Concrete and metal block GPS signal.
3. iPhone: Settings → Privacy & Security → Location Services → Road Rescue Network → enable Precise Location.
4. Android: confirm 'High accuracy' mode is on (Settings → Location → Mode).

Battery drains fast with location on

1. Live tracking is active during active jobs only — when you're idle and just online, the app polls infrequently.
2. If you're a rescuer staying online for hours, plug in. Location-based work is power-hungry.
3. On Android: disable Battery Saver for Road Rescue Network so the OS doesn't throttle background location.

Rescuers — when do I get paid?

1. Stripe Connect handles payouts. After a customer pays, funds clear into your Stripe balance within 1–2 business days.
2. Stripe pays out to your bank on your configured schedule (default: daily once balance is over $1).
3. Track your earnings inside the app: Profile → Earnings.

Haven't received a payout? Open the app → Profile → Earnings → tap a job to see its payout status. If it's stuck longer than 5 business days, email [email protected] with the job tracking code.

Rescuers — set up Stripe Connect

1. Profile → Earnings → 'Set up payouts'.
2. Stripe walks you through identity verification, business info, and bank account.
3. Most rescuers complete this in under 10 minutes. We can't pay you until it's done.

Customers — payment methods

1. We accept all major credit cards, ACH, Apple Pay, and Google Pay.
2. For business / fleet accounts: we also accept Comdata, T-Check, EFS, and RoadSync — talk to your dispatcher to set those up.
3. Add or update payment methods: app → Profile → Payment.

My charge looks wrong

1. Open the app → History → tap the job → see the line-item breakdown.
2. Disagree with a charge? Use the refund flow at

Use the refund request form on the Help Center — we route it straight to accounting and respond in 1–3 business days.

Change my email or phone

1. Profile → Account → Edit profile.
2. Update your email or phone. We send a verification code to the new address — enter it to confirm the change.
3. Until you verify, the old contact stays active.

How do I delete my account?

1. Open the app → Profile → Account → Delete Account.
2. Confirm with your password. This is permanent.
3. We delete your profile, payment methods, and personal data within 30 days.
4. Active jobs must finish or be cancelled before deletion completes.

Prefer email? Send the request from the email on your account to [email protected] — same outcome, slightly slower.

Request a copy of my data

1. Email [email protected] from the address on your account with the subject 'Data export request'.
2. We deliver a JSON archive of your account data within 30 days, per CCPA / GDPR.

Read our privacy practices

1. Privacy Policy:
2. Terms of Use:
3. We never sell your personal data.

Generic 'Something went wrong'

1. Force-close the app and reopen — clears most transient state issues.
2. Confirm you're online: load any other website on your phone.
3. Check the System Status page (linked below) — if a component is degraded, that's likely it.
4. Update to the latest version: App Store / Play Store → Updates.

App won't open / keeps crashing

1. Force-close the app, then reopen.
2. If it crashes on launch: delete the app and reinstall (you won't lose data — your account lives on our servers).
3. Restart your phone if a reinstall doesn't help.
4. Email [email protected] with your device model, OS version, and what you were doing when it crashed.

I can't connect / network errors

1. Toggle airplane mode on/off to refresh your connection.
2. If on cellular: try Wi-Fi (or vice versa). Some carriers block short-lived connections.
3. Check the System Status page below — if our backend is degraded, the app will show network errors.

System Status

1. Visit
2. If anything is degraded, you'll see it there before you call us.

Live chat

Quickest path when email feels too slow and you don't want to dial. A real teammate joins the chat — same crew that runs dispatch and email support.

Live chat is in beta — responses come from the same Road Rescue Network team that handles email and dispatch.

Email us

1. [email protected] — best for non-urgent issues, screenshots, and detailed reports.
2. Always include: app version (Profile → About), device model, OS version, and what you were doing.
3. Same-day response on business days.

Call dispatch

1. (800) 673-1060 — 24/7.
2. Best for: stuck on the road, urgent payment issue during an active job, safety concerns.
3. Have your tracking code ready (in the app on the active job screen).

911 first

1. If you or anyone is in a life-safety emergency, dial 911 before calling us.
2. We coordinate roadside service. Police, fire, and EMS coordinate emergencies.